** Update 1/25/2022:
There will be a limit to the missing reward amount you can receive that is based on your lifetime points. Please see Missing Bonus Limits below:
If you have met the offer requirements, waited for 24 hours and still have not received your reward, you can apply for missing reward bonus by contacting firstname.lastname@example.org.
Note: We only issue the actual reward amount of the offer. Offer Boost, Reward Level Bonus, and Karma Plays will not be issued.
Please include ALL of the following:
- Your username
- Name of the offer
- Screenshot of the offer (must show the requirement)
- Screenshot(s) of proof that you've completed the offer
You will not qualify:
- If you accessed the offer from outside of your country
- If you have already been rewarded for the offer
- If you have previously received a missing reward bonus for the offer.
- If we find any fraudulent activity flagged on your account
Missing Bonus Limits
1) You MUST complete at least 1 app offer OR 1 playtime offer in order to apply for a missing reward.
2) Max missing reward bonus you will receive per offer depends on your Earnings Badge level (check your profile page)
- No Earnings Badge : Up to 5000 points
- Earnings Badge Level 1 : Up to 10000 points
- Earnings Badge Level 2: Up to 20000 points
- Earnings Badge Level 3: Up to 30000 points
- Earnings Badge Level 4: Up to 40000 points
Rules for Multi-Reward Offers
If you are not getting rewarded for a level in a multi-reward offer, you are unlikely to get rewarded for subsequent levels. We will only issue no more than 2 levels in a multi-reward offer. Example:
- An offer requires you to reach Level 2, Level 4, Level 6, Level 8, Level 10, and Level 12.
- You received rewards for Levels 2 and 4 but did not receive reward for Level 6. Contact us and follow the instructions above and we will issue the missing bonus for Level 6.
- You can try to reach level 8 to see if you can earn the reward. If you fail to receive reward for Level 8, we can issue the missing reward for Level 8 but that will be the last missing reward you can apply for that offer.